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County’s problems with 911 continue

January 9, 2013

    Sheriff Shane Rekeweg attended Adams County Council's monthly meeting Tuesday morning  to inform the council of problems he and Information Technology Director Landon Patterson were having with the 911 information-gathering software.
    Rekeweg explained that every time a call is made to 911, software is supposed to pull information about the caller, including the caller's location and phone number, so that the dispatcher knows where to send help.
    According to Rekeweg, the current emergency system was installed at the end of 2007, and though it is more advanced than most of the 911 systems in Indiana, it is malfunctioning.
    Patterson has been working with the company that maintains the software, but the company has been inaccessible or slow to respond.
    Rekeweg said this is dangerous, as some emergencies are time-sensitive and without this software officers may not know where to go unless the caller tells them. He went on to say that some callers are incapable of communicating their location, stating they may be lost or having a stroke, or it might even be a child too young to know his or her address.
    Rekeweg and Patterson strongly recommended an upgrade to software from a different company called InDigital Telecom, with which the sheriff's department is already doing business because of another system it uses. They told the council that this company has excellent customer service and works to stay on top of current and future technology, such as being able to text 911.
    Rekeweg informed the council that he has the money to make the switch in an 911 fund from the state, which consists of money collected from 911 users and redistributed throughout Indiana counties.
    The council approved the software switch, as well as $30,000 for GPS monitoring of those on work release.
    Rekeweg also mentioned that he would like to add a computer to each officer's car, which will be equipped with a software called e-Ticket. He explained that this will cut printing costs and add to the efficiency of writing tickets and accident reports; he said he would get more information about this and present it at a later date.

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